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Privacy Policy

Privacy Policy

This Privacy Policy explains how Cycle Fixers processes personal data when you use the website, make a service enquiry, arrange bicycle servicing, or interact with the workshop in connection with general bicycle repairs and maintenance.

Terms of Service Contact
Policy guidance

This introduction outlines how the policy is organized and where to find key information.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact
Privacy Contact

Contact Details

Privacy email
[email protected]
Privacy phone
+39 312 990 4364
Postal address
Via Marconi 34, 70011 Alberobello
Privacy contact
[email protected]

Use the contact details below for privacy questions or requests.

Contact Page

How We Use Data

We use personal data to respond to enquiries, arrange appointments, assess bicycle condition, prepare and confirm quotes after inspection, carry out repairs and adjustments, record approvals for additional work, complete quality checks, provide service summaries, process payments, manage customer communications, maintain records, and comply with legal obligations. We may also use limited data to operate the website, improve reliability, and send seasonal maintenance reminders where permitted.

Processing is limited to workshop operations and related administration.

Service Providers

We may share personal data with service providers that support website hosting, communications, booking handling, technical maintenance, payment processing, and similar operational functions. These parties act on our instructions or under their own independent legal responsibilities, and they are expected to use the data only for the services they provide.

Service providers receive only the data needed to perform their role.

Legal Disclosure

We may disclose personal data to public authorities, legal advisers, auditors, or other parties where disclosure is required by law, necessary to establish or defend legal claims, or needed to protect our rights, users, or workshop operations. Any such disclosure is limited to what is reasonably necessary for the relevant purpose.

Disclosure may be required for compliance, dispute handling, or lawful requests.
GDPR

GDPR Overview

Cycle Fixers processes personal data as a controller for website, enquiry, booking, workshop administration, and legal compliance purposes. Processing is based on applicable GDPR grounds, including performance of a contract or steps taken at your request, legitimate interests, legal obligations, and consent where required.

Where GDPR applies, users in the European Economic Area are entitled to the protections described in this policy.

EU compliance references
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority Garante per la protezione dei dati personali
This section is intended for users covered by EU data protection law.
Your data rights are respected

Your GDPR Rights

Where GDPR applies, you may have rights to access, rectify, erase, restrict, object, and receive a copy of certain data in portable form. You may also withdraw consent where processing relies on consent, without affecting prior lawful processing.

GDPR rights are handled in line with applicable legal conditions.
User Rights

Your Rights

Subject to applicable law, you may have rights to access your data, correct inaccurate information, request deletion, limit certain processing, object to processing based on legitimate interests, and request portability where applicable. Some requests may be limited where we must keep information for legal, security, or recordkeeping reasons.

Available rights depend on the legal basis and the nature of the request.
Requests

How to Make a Request

To exercise a privacy right, submit a clear request using the contact details in this policy and describe the data or issue concerned. We may ask for information needed to verify identity and to understand the request, and we will respond within the period required by applicable law.

Requests are reviewed before action is taken to confirm identity and scope.
Data Retention

Retention

We retain personal data for as long as needed to handle enquiries, manage bookings, complete workshop services, maintain business records, and meet legal, accounting, or dispute-related obligations. When data is no longer required, it is deleted, anonymised, or otherwise securely removed according to our retention practices.

Data is kept only for the period needed for the stated purpose or legal duty.
Policy Updates

Policy Updates

We may update this Privacy Policy from time to time. The revised version will apply from the date it is made available on the website, unless a different effective date is stated. If a change materially affects how we process personal data, we will use a reasonable method to draw attention to it.

The policy may be revised to reflect legal, operational, or technical changes.
01 · Collection

Data We Collect

We may collect identification and contact details, service request information, bicycle intake and inspection details, quote and approval records, payment and collection information, communication content, and technical data such as device and usage information. Where needed for workshop administration, we also process notes about the condition of the bicycle, requested repairs, and service history.

The categories collected depend on the service request and website interaction.
02 · Sources

How We Collect Data

We receive data directly from users through booking, contact, email, phone, drop-in enquiries, and service discussions. We also collect limited technical information automatically when the website is used, and we may generate internal records during inspection, repair, quality check, and collection of the bicycle.

Information is gathered from direct submissions and from routine website use.
03 · Cookies

Cookie Types

We may use essential cookies to support site operation, preference cookies to remember basic settings, and limited analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function and retention period.

Cookie use is limited to standard website functions and basic measurement.
04 · Controls

Cookie Controls

You can manage cookies through your browser settings and, where available, through the website’s cookie controls. Essential cookies may remain necessary for basic site functions, while analytics or preference cookies can usually be adjusted or disabled depending on your browser and device settings.

Browser settings and consent tools may limit non-essential cookies.